Returns Policy | Crazy Good

Crazy Good is a self-service store, so most purchases are final once paid. This Returns Policy explains when we will offer a refund or replacement, and how to request one. It forms part of our Terms of Entry.

01 General Policy

1.1 All sales are final. We do not offer refunds or exchanges for change of mind, incorrect selection, or items purchased by mistake.

1.2 Nothing in this policy affects your rights under the Consumer Protection (Fair Trading) Act or any other applicable laws of Singapore.

02 Eligible Refunds and Replacements

2.1 You may request a refund or replacement if:

The item was past its expiry or best-before date at the time of purchase
The item was damaged, spoiled, or defective at the time of purchase, such as a broken seal, swollen packaging, or contamination
You were charged more than once, or charged an incorrect amount, for the same transaction
Payment was deducted but the transaction was not completed at the self-checkout terminal
Store equipment, such as the microwave or hot water dispenser, was out of order and prevented you from preparing an item you had paid for

03 Items Not Eligible

3.1 Unless covered under Section 2, the following are not eligible for a refund or replacement:

Items that have been opened, partially consumed, heated, or prepared
Items damaged after purchase, including through improper handling or heating
Items not paid for through our self-checkout terminals
Requests made after the time limit set out in Clause 4.1

04 How to Request a Refund

        4.1  Time Limit.  All refund or replacement requests must be made within 48 hours of purchase by contacting us at [insert contact details]. Requests received after this period will not be accepted.
      

4.2 Please provide the following with your request:

The date and approximate time of your purchase
Your payment receipt or transaction reference
A description of the issue, with photos of the item and its packaging where applicable

4.3 Please keep the item and its packaging until your request has been resolved. We may ask you to return the item to the store.

4.4 All requests will be verified against our transaction records and CCTV footage before approval.

05 Refund Method

5.1 Approved refunds will be made to the original payment method (PayNow, GrabPay or PayWave). Where this is not possible, we will arrange an alternative method with you.

5.2 We aim to process approved refunds within 7 working days. The time taken for funds to reach your account depends on your bank or payment provider.

5.3 Where appropriate, we may offer a replacement item instead of a refund.

06 Misuse of This Policy

        6.1  False Claims.  We reserve the right to refuse any request that we reasonably believe to be false, fraudulent, or an abuse of this policy. Such conduct constitutes a breach of our Terms of Entry and may result in the consequences set out in Section 7 of those Terms.
      

07 Changes to This Policy

7.1 We reserve the right to amend this Returns Policy at any time. The version published on this page at the time of your purchase will apply.

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Last Updated: June 2026